How to Make Repair or Maintenance Requests
Real Property Management gives tenants the ability to make repair requests online.
Maintenance / Repair Requests
Emergency Requests
If you have an emergency, please call us immediately. If the situation involves a serious water leak, locate the main water valve in your rental property/unit and turn it to the off/closed position.
Non-Emergency Requests
To better serve you, please make all non-emergency maintenance requests online.
- If you do not have a login + password: Click “Sign Up” in the login module and enter your information using the email address you have given us and the address of your rental home.
- If you already have a login + password, login and then click “Service Request” and fill out the required fields.
Try These First!
| Smoke detector won’t work when tested | Do a monthly check and replace the battery. Notify the maintenance at once if it is still not working. |
| Smoke detector beeps softly on and off | Check and replace the battery. |
| No power to plugs or switches | Check the breaker panel or fuse box. Check and reset. |
| Garbage disposal won’t work | Push the reset button on the disposal or use an Allen wrench and turn it. |
| No hot water | Check the thermostat on the hot water tank. Is the pilot light lit? Check if the breaker panel or the fuse valves are closed. |
| Hot water is “TOO HOT” | Check the thermostat on the tank and turn it down. |
| Faucet or toilet leaks | Turn off the water fixture under the sink or the toilet valve and notify the maintenance. |
| Toilet is plugged | Try the plunger. If it is still plugged, then call the maintenance. |
| Sink is plugged | Remove hair from the drain. |
| Heater is not working | Check the thermostat. Check the button or the pilot lights. Are the furnace covers placed correctly? Is the pilot light lit? Did the breaker trip? |
| Dishwasher won’t drain | Clean the food out of the bottom of the dishwasher. Clean the float. Rinse the dishes before washing. Use the jet dry once a month, as it prevents hard water build-up. |
| Refrigerator too warm or too cold | Check the thermostat and see if it is set correctly. Make sure the front and back grills are clean. Clean out the drain hole. |